Debit Card Fraud Protection Service
Q. What is CS Bank doing to protect my account from fraudulent activity?
A. To mitigate fraud, we have partnered with SHAZAM’s monitoring system Falcon® Fraud Manager to help guard your debit card against fraudulent activity. You can also download the Shazam BOLT$ app to setup alerts and blocks. Learn More
Q. How does Falcon work?
A. Falcon scores transactions based on transaction data and cardholder profile factors. Each transaction is given a score from one to 999, and the higher the score, the greater the likelihood that the transaction is fraudulent.
Q. What information will I be asked for?
A. SHAZAM will ask you to verify your address. Once your address has been verified, they will then ask you to confirm your purchase activity.
Q. I prefer not to verify my address with SHAZAM. How do I check on my account activity?
A. SHAZAM will never pressure you to verify your address. If you prefer not to verify your address, they will ask you to contact CS Bank immediately. Shazam will also notify CS Bank via email.
Q. What is Falcon?
A. Falcon is fraud prevention software that helps identify and reduce risk by detecting potentially fraudulent PIN-based and signature-based debit transactions. It has a proven reputation of helping minimize payment card fraud losses.
Q. What happens if Falcon detects fraudulent activity on my card?
A. A SHAZAM Fraud Specialist will call you if any suspicious activity is detected on your account. They will identify themselves as SHAZAM, calling on behalf of CS Bank. If they are unable to reach you, they will leave a message with contact information.
Q. Will I be asked for my personal information?
A. No. SHAZAM will never ask for your personal information, such as the last four digits of your social security number, security codes, etc. SHAZAM will only ask for verification of your address.